Welcome to the Lens & Living shipping policy. Here, we explain exactly how we process, ship, and deliver every order across South Africa. So, whether you’re placing your first order or checking on delivery times, you’ll find the details below.

Order Processing

We process every order quickly. Here’s what to expect:

• We process orders within 1–2 business days of payment confirmation.
• If you order on a weekend or public holiday, we process it the next business day.
• Once we dispatch your order, we email you a confirmation with your tracking number (where applicable).

Shipping Methods and Delivery Times

We ship to addresses across South Africa using our courier partners. Delivery time depends on where you live:

Delivery Area	Estimated Delivery Time
Major metros (Johannesburg, Pretoria, Cape Town, Durban)	2–4 business days
Regional towns and outlying areas	3–7 business days
Remote or rural areas	5–10 business days

Keep in mind: these times start from dispatch, not from when you place your order. Delays can happen due to courier backlogs, load shedding, bad weather, or peak shopping periods like Black Friday and the festive season.

Shipping Costs

Your shipping cost depends on your delivery address and your order’s size and weight. Here’s how it breaks down:

• We calculate shipping costs automatically at checkout.
• Orders over R1,000 qualify for free shipping nationwide. (Remote areas may still incur a small surcharge.)
• If your order falls below this amount, we charge a flat shipping fee. You’ll see this fee clearly before you pay.

Order Tracking

Once your order ships, we send you a tracking number by email or SMS. So, you can follow your parcel’s journey right up to your door.

Collection

Prefer to collect your order yourself? Local collection may be available in Gauteng and Cape Town,  please call to confirm if collection is possible. 

Delayed or Lost Parcels

Hasn’t your order arrived within the estimated window? Follow these steps:

1. Check your tracking number for the latest update.
2. Contact us at [insert support email] with your order number.
3. We’ll investigate with our courier right away. If we confirm the parcel is lost, we’ll send a replacement or issue a full refund.

Incorrect Delivery Address

Please double-check your delivery address before you check out. Unfortunately, we can’t take responsibility for delays or failed deliveries caused by an incorrect or incomplete address. As a result, additional courier fees may apply for re-delivery.

Damaged Items

Did your order arrive damaged? Contact us within 48 hours of delivery. Send us photos of the item and its packaging, and we’ll sort out a replacement or refund in line with our Returns Policy.

Contact Us

Have a question about your order or this policy? Reach out to us at sales@lensandliving.co.za or 079 771 0926 We’re happy to help.